![]() Send a copy to Cashmans via text or email so we can file a damage claim. If possible, please photograph the damaged product on the truck and off the truck for the claim.Ĭashmans will handle replacement shipments on a case by case basis. If any damage occurred during transit, document the damages on the delivery receipt in detail and have it signed by the driver. ![]() We recommend removing any protective wrapping to fully inspect the product before the driver leaves. ![]() Inspecting for DamageĬashmans is not responsible for damaged products due to shipping. If your shipment is accidentally misplaced by the carrier, they will request 10 business days or more in order to locate the freight before Cashmans is allowed to file a freight loss claim.įreight carriers only cover a percentage of product values so insurance is recommended. Expedited delivery is available at an additional cost prior to shipment. Shipping timeframes are estimates and specific delivery dates cannot be guaranteed. It is the customer’s responsibility to notify Cashmans of receiving hours at the delivery location.Ĭommercial Business Freight is “NO TOUCH”, truck drivers are not responsible for removing product off of the truck. Commercial Business Freightĭeliveries to a commercial business with a loading dock and forklift are required to have someone present at the time of delivery to avoid re-delivery charges. It is the customer’s responsibility to notify Cashmans if your delivery location has potential limited access issues such as narrow roads, low hanging trees, etc.Īny re-delivery charges incurred will be the responsibility of the customer if delivery is attempted and cannot be completed. Limited Accessįreight deliveries will arrive on a 53’ enclosed 18-wheel semi. Someone should be there to accept the delivery and make sure there are no damages (see what to do if a shipment is damaged – below).Ĭustomers are responsible for re-delivery charges and detention charges (if the driver has to stay for more than 25 minutes to unload). This DOES NOT include moving the pallet away from where it’s dropped off. The lift gate service will transfer the product off of the semi-truck and onto the curb at the delivery site. Shipments that are less than a full semi-truckload and are going to a residence (a non-commercial business without a loading dock or forklift) require a lift gate which is built into the cost of shipping. Custom and special orders have longer lead times which will be communicated at the time of the order. “I just wish Lenny and I had come up with this idea and design ourselves.Cashmans ships in-stock items within 1-2 business days. “I highly recommend Savvy Feeders to anyone looking for a natural, safe, and nonwasteful way to feed horse hay,” she says. Since then, she’s added a Savvy to every dry lot on her and her husband Lenny’s 40-acre Dancing Horse Farm. "I feel like I hit the jackpot!” she says. “It had to be completely safe, because if anyone could put a foot in something, it would be Dreamy!” she says. After he got cast in his paddock and injured his neck, she scoured the internet to find a ground-level hay feeder that wouldn't further strain his neck and was safe for shod horses. Jen never liked how frustrated he got eating from hanging hay nets or how they torqued his neck and made him muscle sore. ![]() Her FEI horse, Absolute Dream (aka “Dreamy”), spreads hay around his stall and dunks it into his water bucket, making a mess every day. Dressage trainer and FEI rider Jen Truett, of Lebanon, Ohio, searched for years to find a slow hay feeder that encouraged natural foraging behavior in horses and cut down on wasted hay.
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